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Question: I made a business deposit that was $320 over the correct deposit amount. will the bank return the money?

(Posted by: Gleaming Demon on 2010-03-12 22:25:36)

The bank teller did not catch the error while counting the deposit. She counted some of it by hand and the rest was put through a counting machine. When she was checking the numbers on the deposit slip, I believe she just trusted the amounts I had written down and did not count the $20's correctly, as there was over $2000 in $20 bills. When I went back later in the day to report this error to her, she said that I would have to wait until the beginning of next week when they audit her money. I am worried that they won't find the money, or that they won't return it!

Posted by: Justin N on 2010-03-12, 22:27:48

If any companies on this planet can account for every single penny, it's banks. They would lose all public trust if they didn't. If they owe you money they will find it, and they will give it to you.

Posted by: wc3aholic on 2010-03-12, 22:28:06

I would go back and ask to speak to the manager, not just a teller; explain the situation to them and let them know that she did not count it (if she really didn't like you said).

Posted by: sridhar on 2010-03-12, 22:38:28

Tellers are expected to count their cash and report the positions against entries in the system. In this case, the teller would ideally show an "overage " i.e. excess cash in their till. So, don't worry. They will find your extra deposit and will return. However, it does make sense to report this in writing to the branch manager to ensure that your complaint is recorded and acted upon.